Bite Ferry (“we”, “our”, or “us”) is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights as a user of our platform.

By using the Bite Ferry app or website, you agree to the collection and use of information as described in this policy.

1. Information We Collect

• Account details — name, email address, phone number, and password
• Delivery addresses — saved locations you provide for delivery
• Order history — what you order, how often, and your preferences
• Payment information — processed securely via third-party gateways; we do not store card details
• Device & usage data — app version, device type, IP address, and usage patterns
• Location data — real-time GPS location (only when you place an order, with your permission)

2. How We Use Your Information

• To process and deliver your orders
• To send order updates and delivery notifications
• To personalize your feed, recommendations, and offers
• To resolve disputes, support queries, and prevent fraud
• To improve our platform, services, and delivery network
• To comply with legal and regulatory requirements

3. Sharing Your Information

We do not sell your personal data. We share it only with:

• Restaurant partners — to prepare and fulfill your order
• Delivery partners — your name and delivery address to complete delivery
• Payment processors — Razorpay, Paytm, or other secure gateways
• Legal authorities — when required by law or court order

4. Data Retention

We retain your personal data for as long as your account is active. You may request deletion of your account and associated data at any time by contacting us at biteferry@gmail.com.

5. Cookies & Tracking

We use cookies and similar technologies to keep you logged in, remember your preferences, and analyze app usage. You can manage cookie preferences in your device settings.

6. Your Rights

• Access the personal data we hold about you
• Correct inaccurate data
• Request deletion of your account
• Withdraw consent for marketing communications at any time

7. Data Security

We use industry-standard encryption (SSL/TLS) and secure storage to protect your data. However, no method of transmission over the internet is 100% secure.

8. Contact for Privacy Concerns

This policy is governed by the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023 (India).