We want every Bite Ferry order to be a great experience. If something goes wrong, here is exactly how we handle refunds and cancellations.

Cancellations

Within 2 Minutes of Placing Order — Full Refund

If you cancel before the restaurant has accepted your order, you will receive a 100% refund to your original payment method.

After Restaurant Accepts — Partial or No Refund

Once the restaurant has accepted and started preparing your order, cancellation may not be possible or may attract a cancellation fee based on the preparation stage.

After Order Is Out for Delivery — No Refund

Orders that are already out for delivery cannot be cancelled. Please contact support for exceptional circumstances.

Refunds for Issues

You are eligible for a full or partial refund if:

• You received the wrong item or an incomplete order.
• The food arrived in an unsatisfactory or spoiled condition (with photo evidence).
• The order was never delivered despite being marked as delivered.
• A duplicate payment was charged for the same order.

Refund Timeline

• UPI / Wallet — within 24 to 48 hours
• Debit / Credit Card — 5 to 7 business days (bank processing time)
• Net Banking — 3 to 5 business days
• Bite Ferry Credits — instantly to your account wallet
• Cash on Delivery — refunded as Bite Ferry wallet credits

Non-Refundable Situations

• Change of mind after the restaurant has started preparing the order.
• Incorrect address entered by the customer leading to failed delivery.
• Delays caused by factors outside our control such as traffic or weather.
• Promotional or free items received as part of offers.

Contact for Refunds

Bite Ferry reserves the right to modify this policy at any time. The decision of Bite Ferry’s support team on refund eligibility shall be final.